Privacy Policy

1. Who we are

Meriton Group Pty Ltd (ABN 95 703 365 744) provides professional business and consulting services from Melbourne VIC to clients across Australia. References to "we", "us" and "our" in this policy mean Meriton Group Pty Ltd.

2. The kinds of personal information we collect

We only collect personal information that is reasonably necessary for one or more of our functions or activities. The kinds of personal information we may collect include:

• your name and contact details, including your email address;
• your business name, role and business contact details;
• information you provide when you request a quote or enquire about our services;
• records of our communications and correspondence with you;
• information necessary to establish, manage and administer our client relationships; and
• website usage information collected through cookies and similar technologies.

We do not collect sensitive information (such as health information or information about racial or ethnic origin) unless it is reasonably necessary for our functions or activities and you have consented, or the collection is otherwise permitted or required by law.

3. How we collect personal information

We collect personal information in a number of ways, including:

• directly from you, when you contact us by email, complete a form on our website, or request a quote;
• through our communications and interactions with you; and
• automatically, through your use of our website (for example, via cookies and server logs).

Where reasonable and practicable, we collect personal information directly from you. If we receive personal information that we did not solicit and that is not required for our functions or activities, we will deal with it in accordance with APP 11 (security of personal information), including by destroying or de-identifying it where appropriate.

4. Purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• providing our professional business and consulting services;
• responding to your enquiries and requests for quotes;
• establishing and managing our relationship with you and your business;
• administering contracts, engagements and related records;
• complying with our legal and regulatory obligations; and
• improving our services and our website.

We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, you have consented, or the use or disclosure is otherwise permitted by the APPs.

5. Direct marketing

We may use your personal information to send you information about our services that we believe may be of interest to you. Where we do so, we comply with APP 7 and the Spam Act 2003 (Cth). Every marketing communication we send will include a simple way for you to opt out of receiving further communications. You may also opt out at any time by emailing us at ceo@meritongroup.online.

6. Disclosure of personal information

We do not sell personal information. We may disclose personal information to:

• our professional advisers, where reasonably required;
• service providers who assist us with hosting, communications and administrative functions, under contractual arrangements that require them to protect your personal information; and
• government agencies, regulators or courts, where required or authorised by law.

We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in a manner consistent with the APPs. Where personal information may be transferred to a recipient located overseas, we take reasonable steps, in accordance with APP 8, to ensure the recipient does not breach the APPs in relation to that information.

7. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and managerial safeguards.

We also take reasonable steps to destroy or permanently de-identify personal information once it is no longer needed for any purpose for which it may be used or disclosed under the APPs, unless we are required to retain it by law (for example, record-keeping obligations that apply to businesses in Australia).

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how the website is used. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function fully without cookies. Aggregate, de-identified website usage data may be used to improve the performance and content of our website.

9. Access to and correction of your personal information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request the correction of information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request, please email us at ceo@meritongroup.online. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing access where permitted by the APPs. If we refuse your request, we will give you written reasons for the refusal and information about how you may complain.

10. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases we need your identity and contact details to provide advice, prepare quotes or deliver our services.

11. Making a privacy complaint

If you believe we have breached the APPs or otherwise mishandled your personal information, you may lodge a complaint by emailing ceo@meritongroup.online. Please include details of your complaint and any supporting information.

We will acknowledge your complaint promptly and investigate it fairly and impartially. We will provide a written response within a reasonable period, typically within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our business. The current version will always be published on this page. We encourage you to review this policy periodically.

13. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

• Email: ceo@meritongroup.online
• Mail: Meriton Group Pty Ltd, Melbourne VIC, Australia

14. Related documents

Our use of this website is also subject to our Terms of Use. For information about our services, please visit our Services page or contact us.